Terms of Service

1. The service

Easy Multi Labels lets you manage items, import Excel or CSV spreadsheets and ERP data, create or customize label models, preview labels, generate PDFs and prepare labels for printing. Available features are described on the website and may depend on an active trial or paid subscription.

A label model is a layout, not a supply of physical labels or a printer. Check the paper, dimensions, printer settings and preview before printing. Use actual size, without scaling, and test on plain paper when necessary. We do not issue or certify official product identifiers, such as GS1 numbers.

2. Your account and content

Provide accurate account information and keep your password and API key confidential. You are responsible for access you authorize and for having the rights and lawful basis to use the names, images and other data you submit. Do not upload unlawful content, infringe third-party rights, compromise the service or attempt to bypass access restrictions.

Your items, imported data, images and custom designs remain yours or their respective owners' property. You authorize us to process them only as needed to provide, support and secure the service. Our application and public designs do not transfer ownership to you; you may use the generated labels for your own activities.

3. Free trial

An eligible account can start a 7-day free trial after verifying its email address. Previously started trials retain their original end dates. No payment details are required. The trial does not automatically become a paid subscription and does not generate a charge. Repeated trials using the same email identity are restricted.

When the trial ends, paid features are unavailable unless you subscribe. Trial expiry does not itself delete saved items or models. The public demonstration uses sample data and has limited functionality.

4. Annual subscription and billing

Paid subscriptions are billed annually and renew automatically unless renewal is cancelled. The amount and currency depend on the billing country and available local pricing. Website prices are estimates before tax; confirm the final amount, applicable taxes, currency and renewal conditions at checkout before paying.

Paddle is the Merchant of Record for purchases processed through its checkout. Its buyer terms govern the payment transaction. The country in your account is used for item price formatting and preferences; it does not fix your billing country or guarantee a checkout price.

Paid access requires a confirmed payment and an unexpired paid period. We do not offer an additional grace period after that period expires if a renewal payment fails. For a payment or access issue, contact support rather than making a duplicate purchase.

5. Cancellation and refunds

You can stop automatic renewal in Settings or through Paddle's subscription management service. Access continues until the end of the paid period. Cancellation does not itself delete your account or constitute a refund request.

You can request a refund within 14 calendar days of the date of your purchase or subscription renewal. Paddle handles refund requests under its Refund Policy and Buyer Terms. Our Refund Policy explains how to submit a request.

6. Availability, changes and responsibility

Maintenance, service-provider failures and other technical problems can affect availability. Keep copies of important source data and check label content and output before use. Physical printing also depends on your equipment, media and settings; a preview alone cannot guarantee a particular printer's result.

We may restrict access to address abuse, unlawful activity or security risks. Material changes to the service or these terms will be communicated through the website or your account email, as appropriate. These terms do not remove any mandatory rights, remedies or liabilities under applicable law.

7. Privacy and contact

Our Privacy Policy explains how account and service data are processed. For technical support, cancellation assistance or questions about these terms, contact support@easymultilabels.com. Mandatory consumer protections in your jurisdiction remain applicable.